Last updated: August 19, 2026
Welcome to Rosie’s. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Rosie’s (“we,” “us,” or “our”). By visiting our site, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the site.
1. Our online store
Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer products and services to you. You must be legally able to enter into a binding agreement in your place of residence to make a purchase. You may not use our products or website for any unlawful or unauthorized purpose.
2. Products and availability
We take care to present product descriptions, measurements, colors, and images as accurately as possible. Colors and details can appear differently depending on lighting, photography, and screen settings. Product availability, pricing, and specifications may change without notice. We may limit quantities, discontinue products, or decline an order when reasonably necessary.
3. Orders, pricing, and payment
By placing an order, you confirm that the information you provide is current, complete, and accurate and that you are authorized to use the selected payment method. Prices are shown in the currency displayed at checkout. Applicable taxes, shipping charges, and discounts are calculated during checkout. An order confirmation acknowledges that we received your order; it does not guarantee acceptance. We may cancel or limit an order because of stock issues, suspected fraud, pricing errors, or other reasonable operational concerns. If we cancel a paid order, we will refund the affected amount to the original payment method.
4. Shipping and delivery
Available shipping methods and estimated delivery timing are shown during checkout. Estimates are not guarantees and can be affected by carriers, weather, customs, address issues, or circumstances outside our reasonable control. You are responsible for providing an accurate and deliverable shipping address. Tracking information will be provided when available. Please review our published shipping information for current offers and thresholds.
5. Returns and refunds
Returns, exchanges, and refunds are handled according to our posted refund policy and any mandatory rights that apply to you. Please contact us before sending a product back so we can confirm eligibility and provide instructions. Nothing in these Terms limits consumer rights that cannot legally be waived.
6. Product use and pet safety
Rosie’s products are intended for normal pet use. Select an appropriate size, supervise your pet when introducing a new product, and regularly inspect products for wear or damage. Stop use if a product becomes damaged or presents a potential hazard. Product information is not veterinary advice; contact a qualified veterinarian for health or behavioral concerns.
7. Website information
We aim to keep this website accurate and current, but information may occasionally contain typographical errors, omissions, or outdated details. We may correct errors, update information, or cancel affected orders when appropriate. General website content is provided for informational purposes and should not be your sole basis for decisions requiring professional advice.
8. Third-party services and links
Our store may use or link to services provided by Shopify, payment processors, carriers, analytics providers, social platforms, or other third parties. Their services are governed by their own terms and policies. We are not responsible for third-party websites, content, or practices, and you should review their terms before using them.
9. Reviews and other submissions
If you submit a review, photo, suggestion, or other content, you confirm that you have the right to share it and that it is truthful, lawful, and does not violate another person’s rights. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, and display that content in connection with our store and marketing. We may remove content that is unlawful, abusive, misleading, or otherwise inappropriate.
10. Personal information
Our collection and use of personal information is described in our Privacy Policy. By using the site, you acknowledge that information may be processed by Shopify and other service providers needed to operate the store, fulfill orders, process payments, prevent fraud, and support customers.
11. Prohibited conduct
You may not misuse the site, interfere with its security or operation, introduce malicious code, scrape or copy content without permission, impersonate another person, submit false information, infringe intellectual-property or privacy rights, or use the site in violation of applicable law. We may suspend or terminate access for conduct that violates these Terms.
12. Intellectual property
The Rosie’s name, branding, website design, text, graphics, photographs, and other original content are owned by or licensed to us and are protected by applicable intellectual-property laws. No content may be copied, reproduced, distributed, or commercially used without prior written permission, except where permitted by law.
13. Disclaimer and limitation of liability
To the fullest extent permitted by law, the site and its content are provided on an “as available” basis without warranties beyond those expressly stated or legally required. We do not guarantee uninterrupted or error-free access. To the fullest extent permitted by law, Rosie’s and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the site or products. These limitations do not apply where liability cannot legally be excluded or limited.
14. Indemnification
To the extent permitted by law, you agree to indemnify and hold Rosie’s and our service providers harmless from third-party claims arising from your unlawful misuse of the site, your violation of these Terms, or your infringement of another person’s rights.
15. Governing law
These Terms are governed by the laws applicable where our business is established, without limiting any mandatory consumer protections available in your place of residence.
16. Changes to these Terms
We may update these Terms to reflect changes to our products, services, operations, or legal obligations. The current version will be posted on this page with a revised “Last updated” date. Continued use of the site after an update means you accept the revised Terms to the extent permitted by law.
17. Contact
Questions about these Terms may be sent to support@rosie.company or through our website contact page.