Last updated: August 19, 2026
Final-sale policy
Because pet beds are personal-use products, all sales are final. We do not accept returns or exchanges for change of mind, preference, or a size or color selected incorrectly when placing an order.
We will make things right when an order arrives damaged in transit, an item is lost in transit, or you receive a product, size, or color different from what you ordered. We may also consider reasonable exceptions based on the circumstances and any consumer rights that apply to you.
Damaged or incorrect orders
If your order arrives damaged or does not match your order confirmation, please start a request through our Returns Center within 14 days of delivery.
Please keep the product, packaging, and shipping materials while your request is reviewed. We may ask for your order number and clear photographs of the item, packaging, shipping label, and damage or error. Do not send an item back until you receive return instructions.
If a return is authorized, the affected item must be sent back within 14 days of authorization using the instructions provided. Items returned without prior authorization might not be accepted.
Replacements and refunds
For an approved damaged or incorrect order, we will first offer a replacement when the correct item is available. If a replacement is unavailable, we will issue a refund for the affected item to the original payment method.
Refund processing time after approval depends on your bank or payment provider. Original shipping charges are non-refundable except when the return results from our error, transit damage, or another situation where a refund is required by law.
Lost packages
If tracking has not updated for an extended period or your package has not arrived by the carrier’s expected delivery date, contact us through our Contact page. We will review the tracking information and work with the carrier to investigate packages that appear to be lost in transit.
Packages marked delivered
Rosie’s is not responsible for packages that a carrier confirms were delivered to the shipping address entered at checkout. If a delivered package cannot be located, please check around the delivery location, ask household members or neighbors, and contact the carrier directly. Upon request, we can confirm the address provided with the order, delivery date, tracking number, and carrier information to support your investigation.
We will review exceptional circumstances in good faith, but replacement or reimbursement is not guaranteed for packages confirmed as delivered.
Return shipping
When a return is approved because an item was damaged in transit or we sent the wrong product, size, or color, the return instructions will explain the available shipping method. Customers are responsible for return shipping in any discretionary exception unless we agree otherwise in writing.
Consumer rights
Nothing in this policy excludes or limits rights that cannot be excluded under applicable consumer-protection law.
Questions
For help with an order or a return request, visit our Contact page and include your order number and a brief description of the issue.